Refund policy

Return & Refund Policy

Effective Date: August 6, 2026

Thank you for shopping with Kesha Amrit. We strive to provide high-quality herbal products and ensure customer satisfaction. Please read our Return & Refund Policy carefully before placing an order.

1. Returns

Due to the nature of personal care and herbal hair oil products, we do not accept returns of products that have been opened, used, or damaged after delivery for hygiene and safety reasons.

A return may be accepted only if:

  • You receive a wrong product.

  • You receive a damaged or leaking product.

  • You receive an incomplete order.

  • The product is significantly different from what was ordered.

To be eligible for a return, you must contact us within 48 hours of delivery and provide:

  • Your Order ID

  • Photos or a video clearly showing the issue

  • A brief description of the problem

Products must be unused, unopened, and returned in their original packaging.

2. Non-Returnable Items

The following items are not eligible for return:

  • Opened or used hair oil bottles.

  • Products damaged due to misuse or improper storage.

  • Products returned without prior approval.

  • Requests made after 48 hours of delivery.

  • Products purchased during special promotions or clearance sales, unless damaged or incorrectly delivered.

3. Refunds

Once your request has been reviewed and approved, we will notify you of the outcome.

If approved, your refund will be processed to the original payment method within 5–10 business days. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

For Cash on Delivery (COD) orders, approved refunds may be processed via bank transfer or another mutually agreed payment method. You may be asked to provide your bank account details for this purpose.

4. Replacement Policy

Instead of a refund, we may offer a replacement product in cases where:

  • The product arrived damaged.

  • The wrong product was delivered.

  • The product was defective upon delivery.

Replacement requests are subject to verification.

5. Order Cancellation

Before Shipment

Orders may be cancelled before they are dispatched. If payment has already been made, a full refund will be initiated.

After Shipment

Once an order has been shipped, it cannot be cancelled. If the shipment is refused without a valid reason, applicable shipping or handling charges may be deducted from any eligible refund.

6. Damaged or Incorrect Orders

If you receive a damaged, leaking, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos or videos. We will review your request and work to provide a suitable resolution, such as a replacement or refund.

7. Shipping Charges

Original shipping charges, if any, are generally non-refundable unless the return is due to our error, such as sending the wrong product or a damaged item.

8. Contact Us

If you have any questions about this Return & Refund Policy or need assistance with your order, please contact us:

Kesha Amrit

Website: keshaamrit.com

Email: keshamrit6@gmail.com

Phone: +91 7483504993

Address:
2nd, Pakshirajapura,
Nelluru Pala Post,
Hunsur Talluk,
Mysore, Karnataka – 571105, India